Gradual discontinuation of the Tropimed platform

We would like to inform you that the Tropimed platform will gradually cease its operations. Since January 1, 2026, we have stopped selling any new subscriptions or renewals.

However, Tropimed will remain fully operational for users with active access until December 31, 2026. After this date, the platform will no longer be available.

If you have any personal documents in your customer account, please download them by December 31, 2026. After this date, they will no longer be available.

This decision is part of a strategic evolution of our services and solutions to better meet current market needs. We are deeply grateful for the trust you have placed in us.

Support and assistance

Our team remains at your disposal for any questions you may have about your subscriptions. You can contact us by email at contact@astral.ch.

We would like to thank you warmly for your loyalty and cooperation over the years.

With our best regards,

Your Tropimed team

More information

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FAQ

My account  Manage my personal information

How do I manage my personal information?

A customized management interface (My Account) allows you to manage the various aspects of your subscription and your connection.
This interface is accessible after you log in to Tropimed.


Figure 1

  1. Go to Setup (in menu at top of page, on right)
  2. Click on View my account.
  3. You will see the display shown on Figure 1 containing your license information as well as the details of the account holder.
  4. Click on Edit to change any account holder details.
  5. Enter the information to change and click on Send request.


This change will take effect within 24 business hours.

Please note: The email address shown in your user account is the contact address of the subscription holder. It is not necessarily the email address that you use to log in. If you wish to change the email address of the administrative contact you must make the change from your user account.
On the other hand, if you wish to change the email address you used when you log in, you must make the change using this form (see also FAQ > Connect to Tropimed).